Patient Rights & Responsibilities
St. Luke's McCall employees and medical staff pledge to show respect to
you, to maintain your dignity, and to make you feel as “at Home” as possible while
you are a patient. Our code of ethics assures that clinical decisions about your care
will not be influenced by any compensation arrangements with our employees, your doctors or others involved in your care.
To help clarify and assure we meet these commitments, we have adopted the
following goals for your care.
St. Luke's McCall is a non-profit organization that has an “open door” policy.
This policy means that we provide necessary basic hospital care to everyone,
regardless of ability to pay.
If you cannot pay your hospital bill, our patient account representatives will confidentially review your situation to see if you might qualify for some form of government assistance, wish to establish some type of payment plan, (typically
over a 12-month period) or be eligible for charity care.
St. Luke's McCall’s code of ethical business and professional behavior
protects the integrity of clinical decision making, which is not in any way compromised
as a result of any compensation method or risk sharing utilized with its leaders, management, clinical staff and licensed independent practitioners.
You will receive the care ordered by your physician that is necessary for you medical problem without discrimination because of your race, color, national origin, creed,
age, sex, sexual orientation, diagnosis, or ability to pay for your care. Additionally, St. Luke's McCall facilities are accessible to patients with special needs.
You will be treated with respect and consideration, addressed by your name, listened
to when you have a problem or a question and will receive an appropriate response
to your questions.
You will be treated with privacy. When being examined, you are entitled to have the door closed or the curtains drawn, to have visitors excused and to know why any observer is present. Those not directly involved in your care must have your
permission to be present.
You may refuse treatment. When doing so, you will be informed of the medical consequences of such action. You may be asked to sign a form refusing necessary treatment.
You have the right to know the name of the physician responsible for your care as
well as other physicians, nurses, and staff involved in your treatment and care.
The Patient Self-Determination Act (PSDA) requires us to provide information to all
adult hospital patients about their rights to accept or refuse treatment and their
rights to have an Advance Directive. An Advance Directive is a legal document
indicating your wishes regarding the use of withholding of medical care if your
condition or state of consciousness renders you unable to speak for yourself. This advance directive information will be made available to all patients 18 years or older upon admission to the hospital.
You should receive enough information from your doctor to make an informed decision about your care (known as informed consent). If you or your family believe that you have not been involved in giving informed consent, making decisions about your care resolving dilemmas about your care, formulating advance directives, making decisions regarding withholding resuscitative services of withdrawing life-sustaining treatment
at the end-of-life phase, an Ethics committee is available to assist you upon request.
You and your family have the right to express your spiritual beliefs and cultural
practices as long as these to not harm others or interfere with treatment. Pastoral
care is available upon request.
If you are not satisfied with the care provided by your caregiver (physician, nurse, therapist, assistant) you have the right to find and be transferred to the care of
another physician from the medical staff or request another nurse, therapist, or assistant. You may address any concern with the management staff.
The personnel involved in your care will treat all information they receive about you
with the strictest confidence. You have the right to access information contained in
your clinical records within a reasonable timeframe, with your written request. Your hospital records are private and only you or authorized persons or agencies are
allowed to see them.
You should receive information concerning your condition and medical care in terms
you can understand. Language interpretation will be made available as necessary to limited English proficient (LEP) and hearing impaired patients at no cost to assist you with your understanding. In an emergency, if it is not medically possible to give you
such information, the information should be made available to an appropriate person
on your behalf.
St. Luke's McCall provides training programs for students in various healthcare occupations. We believe the presence of these students adds to the quality of your care. If students are present, you should receive an explanation of how they will be involved in your treatment, and you may elect not to have them involved in your care.
You may receive an explanation of any portion of your bill. According to your needs,
we will assist you in making financial arrangements for payment, and when
appropriate, will assist you with obtaining financial assistance through governmental programs.
You may request an explanation as to why you are being discharged or transferred
from our facilities or services.
You have the right to appropriate assessment and management of pain. We do our
best to assess and respond to reports of pain. Please ask for pain relief measures
when pain begins and communicate unrelieved pain to your caregivers.
You have the right to be free from the use of seclusion or restraint, of any form, as a means of coercion, convenience, or retaliation by staff. If seclusion or restraints are used, they will be used in accordance with your plan of care as determined by your physician.
Any restrictions on communication should be fully explained to you and your family,
and should be determined with your participation.
You will be advised if the hospital and/or medical staff proposes to engage in any research affecting your care or treatment. Risks, benefits and alternatives of the research will be discussed with you. You have the right to refuse to participate.
You have the right to be free from all forms of abuse, neglect or harassment and to
be cared for in a safe setting.
You have a right to accessible, responsive procedures that protect your ability to
speak up about things that concern you. In addition, you can expect that your complaints will be addressed promptly and fairly. You may mail a formal grievance by sending it to the “Administration/Grievance Department” of this facility. (Refer to address).
If you prefer, you may ask to speak with a management staff representative to
obtain help with filing a formal grievance.
To help assure a positive, comfortable experience for you and our other patients, we ask you for your cooperation while you are here as a patient, and that you be on
time for appointments.
Please be considerate of other patients, visitors, volunteers and personnel and, to
the extent possible, see that your visitors are considerate as well, especially with reference to noise and smoking. With the good health of patients, visitors, and staff
in mind, St. Luke's McCall does not allow smoking or the use of cell phones in
If you do not understand any instructions, please ask for clarification.
Please cooperate with our financial counselors in providing prompt and necessary financial information. We ask that you be prompt in providing information for billing of insurance and in paying your bills.
Your comments regarding our service are always appreciated.
You have the right to contact protective services.
|Child Protection . . . . . . . . . . . . . . . . . . . . . . . . .||1-800-600-6474|
|Domestic Violence (legal advice) . . . . . . . . . . . .||1-888-293-6118|
|Medicare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .||1-800-627-2782|
|Adult Protection Reporting . . . . . . . . . . . . . . . . .||1-800-859-0321|
|Office of Civil Rights . . . . . . . . . . . . . . . . . . . . . .||1-800-362-1710|
|State of Idaho Ombudsman . . . . . . . . . . . . . . .||1-877-471-2777|
|Medicaid Fraud Unit . . . . . . . . . . . . . . . . . . . . . .||1-800-632-5858|
|State Council on Developmental Disabilities. . . .||1-800-544-2433|
St. Luke's McCall
1000 State Street
McCall, ID 83638
208-634-2221 or 1-888-236-4643